Help & FAQ

Questions, answered straight.

No runaround. If something here isn’t clear enough, tell us and we’ll fix the answer.

01

Products & formulas

What’s actually in each formula?

Everything — every ingredient and every milligram — is printed on the pack and listed on our Science page. The range is three sticks (Focus, Perform, Recover) and two cold brews (Focus and Perform).

What’s the difference between the sticks and the cold brews?

Same thinking, two formats. The sticks mix into water and are the lightest thing to carry. The cold brews are ready-to-drink coffee for when you’d rather just crack a can.

Which one should I start with?

Most people build the day around them: Focus in the morning, Perform through the afternoon, Recover in the evening. Not sure? Our 30-second quiz will point you to a starting formula.

Do they actually work?

We formulate to the doses used in the research and print those numbers on the pack, so you can check them yourself. Where a benefit is authorised we state it plainly; where it isn’t, we list the ingredient and let the evidence speak. The full picture is on the Science page.

Are they vegan? Any allergens?

Yes — our products are vegan. ⟨Full allergen statement to be confirmed before publishing — PH⟩

02

Caffeine, ingredients & safety

How much caffeine is in them?

Perform — both the stick and the cold brew — contains 120mg of caffeine, roughly a strong coffee. Focus and Recover are caffeine-free. ⟨Confirm caffeine per can/SKU — PH⟩

Can I take more than one a day?

The range is designed as one of each across the day rather than several of the same. Stick to the recommended daily dose on each pack, and keep an eye on your total caffeine from all sources.

Is it safe during pregnancy or breastfeeding?

Products containing caffeine aren’t recommended during pregnancy or breastfeeding, or for children. If you’re pregnant, breastfeeding, taking medication or managing a health condition, check with your doctor first. These are food supplements, not a substitute for a varied, balanced diet. ⟨Confirm advisory wording — PH⟩

Why don’t you claim more for ingredients like ginseng or ashwagandha?

Because the health claims for those botanicals are currently “on hold” in GB while they’re evaluated. Rather than imply a benefit the regulator hasn’t signed off, we include them at a full dose and simply describe them. It’s the honest version — more on the Science page.

03

Subscriptions & the Founding Box

How does subscribe & save work?

Choose a formula, pick how often you want it (every 2, 4, 6 or 8 weeks), and save 20% on every order. You’re in control: skip, pause, change or cancel anytime from your account in a couple of clicks.

What is the Founding Box?

The whole system — Focus, Perform and Recover — delivered monthly, with founding-member rewards locked in for life, including extra loyalty points. It’s a limited, early-supporter offer. See the Founding Box for what’s included.

Can I skip, pause or cancel?

Yes — anytime, yourself, no email required. Skip, pause, change or cancel in a couple of clicks from the subscription area of your account. There’s no minimum term.

When am I charged, and when does it ship?

Your payment method is charged automatically on each renewal date, and that order then ships on your schedule. Orders placed before 4pm are dispatched the same day. We’ll always email you before a subscription renews.

04

Shipping, returns & guarantee

Where do you ship, and what does it cost?

We currently ship within the UK only, with free delivery on orders over £50. For orders under £50, a flat delivery rate is shown at checkout.

How long will my order take?

Orders placed before 4pm (Mon–Fri) are dispatched the same day; otherwise the next working day. UK delivery usually arrives within about 48 hours of dispatch, via Royal Mail or DPD. You’ll get a tracking email when it ships.

What’s your guarantee if I don’t get on with it?

We offer a 30-day money-back guarantee on our sticks and cold brew (14 days on the Trial Pack) — and because the products are consumable, there’s nothing to send back. If something’s not right, talk to us and we’ll make it right.

My order arrived wrong or damaged.

That shouldn’t happen — contact us with your order number and a photo and we’ll sort a replacement straight away.

Didn’t find it?

Ask us anything — ingredients, doses, orders. A real person will get back to you.

Contact us